FAQ

Frequently Asked Questions (FAQ)

Welcome to the Paris Boutique FAQ. Here you can find answers to common questions about orders, products, payments, shipping, returns, refunds, and customer support.

Orders

How can I place an order?

Browse our collection, select the product you would like to purchase, choose the available options, and add the item to your cart. Proceed to checkout and provide the required shipping and payment information.

After your order is successfully placed, you will receive an order confirmation email with your purchase details.

Can I change or cancel my order?

If you need to change or cancel an order, please contact us as soon as possible after placing the order.

We will review your request based on the current processing status of your order. Once an order has been processed or shipped, changes or cancellation may not be possible.

How do I know if my order was placed successfully?

After successful checkout, you will receive an order confirmation email containing your order details.

If you do not receive the email, please check your spam or junk folder. You can also contact our customer service team for assistance.

Products

Where can I find product information?

Product information is provided on each individual product page. Depending on the product, this may include:

  • Product description
  • Available colors
  • Available sizes
  • Materials
  • Product specifications
  • Product images
  • Price
  • Other applicable product details

Please review the product page carefully before placing your order.

Are all products and sizes always available?

Product availability, colors, and sizes may vary. The options currently available will be displayed on the applicable product page.

Can product colors appear different from the images?

Product colors may appear slightly different depending on your device, screen settings, lighting, and photography conditions.

Payment

What payment methods do you accept?

Paris Boutique currently accepts:

  • Visa
  • Mastercard
  • American Express
  • Diners Club

Available payment methods are displayed during checkout.

When is payment charged?

Payment is required when you place your order. Payments are subject to authorization by the applicable payment provider or card issuer.

Is my payment information secure?

We use secure payment processing through our payment providers to help protect payment information during checkout.

Paris Boutique does not store complete payment card numbers on its website servers.

Shipping

Where do you ship?

We currently ship orders within the United States only.

Do you offer free shipping?

Yes. We offer Free Standard Shipping on all orders within the United States, with no minimum purchase required.

How long does shipping take?

Orders are generally processed within 1–2 business days.

After processing, standard delivery generally takes 3–5 business days.

The estimated total delivery time is approximately 4–7 business days, depending on the destination and carrier.

What is your order cut-off time?

Our regular order cut-off time is 3:00 PM Pacific Time (PT).
Time Zone: (GMT-08:00) Pacific Standard Time (Los Angeles) 

Orders placed after the cut-off time will generally be processed on the next business day.

Orders placed on public holidays will be processed on the next available business day.

Will I receive tracking information?

When applicable, tracking information will be provided by email after your order has been shipped.

Can shipping be delayed?

Delivery may occasionally take longer than the estimated timeframe because of carrier delays, weather, public holidays, transportation issues, incorrect address information, or other circumstances outside our control.

Returns & Refunds

What is your return period?

Eligible products may be returned within 30 days of purchase.

What condition must an item be in to qualify for a return?

Returned products must generally be:

  • New
  • Unused
  • Unworn
  • In original condition
  • In original packaging where applicable
  • Returned with applicable tags or accessories

How do I request a return?

Please contact Paris Boutique before mailing your return.

Provide your name, order number, product name, and reason for the return. We will provide the applicable return instructions and return address.

Who pays for return shipping?

For standard returns, the customer is responsible for the return shipping cost and return shipping label.

If an item is defective, damaged, or incorrect, please contact us so we can review the issue and provide appropriate instructions.

Do you charge a restocking fee?

No. Paris Boutique does not charge a restocking fee for approved returns.

When will I receive my refund?

After we receive and approve the returned item, the refund will be processed within 10 business days.

Refunds are generally issued to the original payment method.

Your bank or payment provider may require additional time for the refund to appear in your account.

Customer Support

How can I contact Paris Boutique?

You can contact us using the information below:

Paris Boutique
1125 Main St
Delano, CA 93215
United States

Phone: +1 661-725-1236
Email: info@parisboutique.us

When are you available?

Monday – Saturday: 10:30 AM – 7:00 PM
Sunday: 10:30 AM – 4:00 PM

Time Zone: (GMT-08:00) Pacific Standard Time (Los Angeles) 

How quickly will you respond?

We aim to respond to customer inquiries within 24 hours.

Visit & Connect With Us

Customers can visit our store at:

Paris Boutique
1125 Main St, Delano, CA 93215, United States

You can also connect with us online:

Still Have a Question?

If you cannot find the answer you are looking for, please contact our customer service team.

Contact Us

If you have questions about payments, orders, or checkout, please contact Paris Boutique:

Store Name: Paris Boutique
Address: 1125 Main St, Delano, CA 93215, United States .
Phone: +1 661-725-1236
Email: info@parisboutique.store
Opening Hours:
Monday - Saturday: 10:30 AM–7 PM
Sunday : 10:30 AM– 4PM
Time Zone: (GMT-08:00) Pacific Standard Time (Los Angeles) 
Response Time: We respond within 24 hours.

Thank you for choosing Paris Boutique.

Women's Fashion for Every Occasion